FAQ
FAQ
Members enjoy a dedicated parking time discount.
Artemis Membership (Deluxe) : 2 hours free parking per month
Artemis Membership (Luxury) : 8 hours free parking per month
Athena Membership (Annual): 20 hours free parking per month
Rhea Membership (Annual): 40 hours free parking per month
Parking time resets daily.
Artemis Membership (Luxury) : 8 hours free parking per month
Athena Membership (Annual): 20 hours free parking per month
Rhea Membership (Annual): 40 hours free parking per month
Parking time resets daily.
A collision occurred between vehicles
Please call Renluxus Rhea customer service at 02-2321-8154. A representative will go to the accident scene, assist with arranging medical treatment for the accident, and arrange the departure process.
Vehicle malfunction.
Please go to the Renluxus Rhea service desk. A representative will confirm your vehicle's tow status and assist with the departure process.
Unable to find a parking space.
Please go to the Renluxus Rhea service desk. A representative will confirm your parking space number and assist you with the payment and departure process.
License plate recognition error.
Please call Renluxus Rhea customer service at 02-2321-8154. A representative will help determine the reason for your inability to leave and assist with the departure process.
Payment timed out after exceeding the buffer time.
Please call Renluxus Rhea customer service at 02-2321-8154. A customer service representative will help you determine the reason for your inability to leave and assist you with the departure process.
Main server malfunction.
Please visit the Renluxus Rhea service desk. A customer service representative will assist you with arranging your departure.
The payment machine cannot provide invoices.
Please visit the Renluxus Rhea service desk. A customer service representative will assist you with your invoice reprint request.
