FAQ
FAQ
How receive a parking fee discount for non-members
Spend $3,000 or more at Renluxus' Rhea and receive a one-hour parking credit per day; maximum credit per day is four hours. Present your receipt at the 1st floor customer service center for credit application. Enter your vehicle registration number at the payment machine and select the credit barcode before leaving to apply the credit to your parking fee.
Members enjoy a dedicated parking time discount.
Artemis Membership:
90,000 NT:** 1 hour free parking per month
150,000 NT:** 4 hours free parking per month
360,000 NT:** 2 hours free parking per month
900,000 NT:** 8 hours free parking per month
Athena Membership (Annual): 20 hours free parking per month
Rhea Membership (Annual): 40 hours free parking per month
Parking time resets daily.
Members who spend $3,000 or more on a single day will receive a one-hour parking credit; maximum credit per day is 4 hours.
90,000 NT:** 1 hour free parking per month
150,000 NT:** 4 hours free parking per month
360,000 NT:** 2 hours free parking per month
900,000 NT:** 8 hours free parking per month
Athena Membership (Annual): 20 hours free parking per month
Rhea Membership (Annual): 40 hours free parking per month
Parking time resets daily.
Members who spend $3,000 or more on a single day will receive a one-hour parking credit; maximum credit per day is 4 hours.
Members enjoy a dedicated parking time discount.
Please call Renluxus Rhea customer service at 02-2321-8154. A representative will go to the accident scene, assist with arranging medical treatment for the accident, and arrange the departure process.
A collision occurred between vehicles
Please call Renluxus Rhea customer service at 02-2321-8154. A representative will go to the accident scene, assist with arranging medical treatment for the accident, and arrange the departure process.
Vehicle malfunction.
Please go to the Renluxus Rhea service desk. A representative will confirm your vehicle's tow status and assist with the departure process.
Unable to find a parking space.
Please go to the Renluxus Rhea service desk. A representative will confirm your parking space number and assist you with the payment and departure process.
License plate recognition error.
Please call Renluxus Rhea customer service at 02-2321-8154. A representative will help determine the reason for your inability to leave and assist with the departure process.
Payment timed out after exceeding the buffer time.
Please call Renluxus Rhea customer service at 02-2321-8154. A customer service representative will help you determine the reason for your inability to leave and assist you with the departure process.
Main server malfunction.
Please visit the Renluxus Rhea service desk. A customer service representative will assist you with arranging your departure.
The payment machine cannot provide invoices.
Please visit the Renluxus Rhea service desk. A customer service representative will assist you with your invoice reprint request.
