Please call Renluxus Rhea customer service at 02-2321-8154.  A customer service representative will verify your spending records. If you have concerns about the records, they will assist you in querying detailed information and completing the necessary follow-up procedures.

Please call Renluxus Rhea customer service at 02-2321-8154 to schedule an appointment to reactivate your membership in person at the service center.

Please call Renluxus Rhea customer service at 02-2321-8154 to schedule an appointment to visit the service center in person.

Membership will be revoked under any of the following circumstances.  Revoked members will lose all associated discounts and accumulated points, and these will not be reinstated retroactively.
(1) Violating membership terms or providing false information.
(2) Using or lending the membership identification QR code to someone other than the member.
(3) Engaging in any other behavior that harms the company or other members' rights.
(4) If a member is involved in illegal activities, the company will temporarily suspend membership rights until legal responsibilities are clarified and will cooperate with government investigations as required by law.
(5) If a member requests the company to cease collecting, processing, and using some or all of their personal data.
(6) If a member fails to pay fees on time after being notified.
(7) If a member requests to withdraw from the membership.
When a member requests withdrawal or loses membership, they will no longer enjoy membership rights.  If they rejoin, they will not receive welcome gifts and will not regain previous discounts or points.
If a member loses membership due to illegal activities or damage to the company's reputation, the company has the right to seek compensation from the member for the extent of the damage, and the member cannot dispute this.

If you need to change your personal information, please bring your original ID to our company's membership center in person. This ensures your rights are protected.  If any disputes or losses arise due to errors in the information you provide, the company will not be held responsible for any compensation or redress.
Please keep your Renluxus Rhea membership card and related identification QR codes safe.  If you have any questions about usage, please contact our service center or call 02-2321-8154.

Renluxus Rhea membership cards or identification QR codes are for the member's personal use only.  Identification QR codes and benefits cannot be transferred or lent to others.  The company may request proof of identity to verify ownership of benefits, and members cannot refuse.  If a member refuses or is unable to provide identification, the company may refuse to provide services.
The Renluxus Rhea membership card is not a credit card. It is used solely for identification, accumulating membership points, and redeeming gifts.  It does not have any credit card functions.

If a member fails to pay the fees, the company will notify the member within 7 days of the due date, requesting payment within 10 days.  If payment is not received by the end of the notification period, the company may temporarily suspend or terminate all membership benefits.  The contract will be considered suspended or terminated from the date the notification period expires.  Membership benefits during the suspension period cannot be extended.

(1) Membership levels are earned through consumption-based rewards, varying according to the purchase level.  To change membership levels, a new qualifying plan must be purchased, forfeiting all existing rewards, including used and unused benefits.  When a member acquires a new membership level through purchases, the previous level becomes invalid on the purchase date.  The new membership level becomes effective the day after purchase, with a one-year validity period beginning on the effective date.
(2) Membership is a reward for consumption, and no balance adjustments or refunds are made when changing levels.

After agreeing to purchase a membership level and the membership contract is established, no requests for downgrading membership level or withdrawal will be accepted.

1.Membership types include
•Annual Rhea Membership
•Annual Athena Membership
•Annual Artemis Membership
2.The membership benefits automatically terminate one year after the activation date.

Renluxus selects its members from the top tier, and a strict review process ensures the highest level of confidentiality for each member.  After completing the application, it is now under review.  Please check for notification updates soon.

1.Purchase of designated consumption plans for the current year or reaching a specified spending threshold will earn different membership levels and rewards.  Complete personal information submission and valid photo identification (e.g., ID card, health insurance card, or driver's license) are required.  Membership will be granted after company review and approval.
2.Applicants under 20 years of age require consent from a legal guardian to apply.
3.The company reserves the right to approve or deny membership applications.

Members can register directly on the official website (https://www.renluxus.com/member/login) under "Member Zone" by clicking "New Member Registration"; or they can obtain a membership application form from the customer service counter. After completing the form and submitting the required documents, the application will be processed. If you meet the membership requirements, you will be notified by mail of successful application.