Please visit the Renluxus Rhea service desk or call customer service at 02-2321-8154.  A customer service representative will help determine the reason for the non-refundable item.

To add value to your services, log in to your member account on the official website, go to the Coupon Management section (https://www.renluxus.com/products/couponList), select the "Add Value Services" option, choose the coupon you want to add value to, click "Buy Now," proceed to your cart, select "Go to Payment," enter your credit card information, confirm the payment, and your service will be added.