FAQ
FAQ
Credit card refund related.
For refund requests:
* **Domestic Credit Cards:** Refunds will be processed within three business days of the date of the charge (additional days may be added for weekends/holidays). The actual deposit date depends on the issuing bank's processing time.
* **Online LINE PAY:** Refunds will be processed within three business days of the date of the charge (additional days may be added for weekends/holidays). The actual deposit date depends on the issuing bank's processing time.
* **Payment Machine Credit Card Refunds:** Please visit the Renluxus Rhea service desk. A customer service representative will assist with the refund process. Refunds will be processed within three to five business days of the request (additional days may be added for weekends/holidays). The actual deposit date depends on the issuing bank's processing time.
* **Domestic Credit Cards:** Refunds will be processed within three business days of the date of the charge (additional days may be added for weekends/holidays). The actual deposit date depends on the issuing bank's processing time.
* **Online LINE PAY:** Refunds will be processed within three business days of the date of the charge (additional days may be added for weekends/holidays). The actual deposit date depends on the issuing bank's processing time.
* **Payment Machine Credit Card Refunds:** Please visit the Renluxus Rhea service desk. A customer service representative will assist with the refund process. Refunds will be processed within three to five business days of the request (additional days may be added for weekends/holidays). The actual deposit date depends on the issuing bank's processing time.
Return or exchange service after purchasing a prod
Please return or exchange items at the retail store. Some items and add-on services are not eligible for returns or exchanges. We apologize for any inconvenience.
Exchange electronic invoice for a paper invoice.
Please visit the Renluxus Rhea service desk. A customer service representative will assist you with the invoice reissuance process.
Returning or exchanging online projects or product
Purchased add-on services cannot be returned or exchanged. We apologize for any inconvenience.
Card swipe failed.
Please first confirm the expiration date and credit limit of the card you intend to use. Once you've verified these details, please call Renluxus Rhea customer service at 02-2321-8154. A customer service representative will assist you.
Exchange electronic invoice for a paper invoice.
For membership fees, parking fees, or added services, please visit the Renluxus Rhea service desk. A customer service representative will assist you with the invoice reissuance process.
